FAQ
Find frequently asked questions below.
Got a question?
How do I track my Tiny Threads order? ▼
Once your order is shipped, you will receive an email with a tracking number. Use this number to track your order on the carrier's website.
Can I modify my delivery address? ▼
Once an order has been processed, address changes are not guaranteed, but we will do our best to resolve the issue. Please reach out to our support team for assistance at support@tinythreadsinc.com.
My order is delayed ▼
Delays may occur due to high demand or unforeseen shipping issues. Please use the tracking number provided to check your order status. If you need further assistance, contact us at support@tinythreadsinc.com.
I have not received my order yet ▼
If your order has not arrived within the estimated delivery time, please check the tracking information provided. If you need help, contact our support team at support@tinythreadsinc.com.
What are the delivery options & delivery costs? ▼
We offer standard and express shipping options. Shipping costs depend on your location and the shipping method selected. You can view the exact costs at checkout.
I received the wrong item ▼
Please contact our support team at support@tinythreadsinc.com with your order details, and we’ll assist you in resolving the issue.
What if I am not available to receive my order? ▼
If you’re not available to receive your order, the carrier will usually leave a notice or attempt redelivery. Check the tracking information for updates, or contact the carrier directly for assistance.
What is your return policy? ▼
You may return items within 14 days of purchase if they are in their original condition, unused, and include all packaging. Please contact us before returning any items.
How do I initiate a return? ▼
To start a return, email us at returns@tinythreadsinc.com with your order number and reason for return. Once approved, we’ll provide further instructions.
Note: The customer is responsible for return shipping fees unless the item is defective or incorrect.
When will I receive my refund? ▼
Refunds are processed within 7–10 business days after we receive and inspect the returned item. You’ll be notified via email once your refund is completed.
Can I exchange an item? ▼
Yes! If you need to exchange an item (e.g., for a different size or color), contact us within 14 days of receiving your order. We’ll guide you through the process.
What items are not eligible for return? ▼
We do not accept returns for clearance items, personalized products, or gift cards. If you have questions about specific items, please contact us for clarification.
How can I find the right size and fit? ▼
Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. Navigate to the product you want to purchase and click on the size chart to determine your size.
You can also find links to the appropriate size chart on all of our product pages.
Why was my order canceled? ▼
In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.
Please refer to the cancellation confirmation email you received for the reason. You can also contact our customer service team for assistance in placing a new order.
Why is my voucher code not applied to all items in my cart? ▼
Vouchers can’t be applied to sale items unless stated otherwise. Vouchers can only be applied to selected items unless stated otherwise.
What should I do if I received the wrong item or my order is missing? ▼
Please contact our support team at support@tinythreadsinc.com with your order details, and we’ll resolve the issue as quickly as possible.
What are your payment options? ▼
We accept all major credit cards, PayPal, and other secure payment methods to provide a seamless checkout experience.
Where is my digital invoice? ▼
Your digital invoice will be sent to the email address you provided during checkout. Please check your inbox, including your spam folder. If you haven't received it, contact our support team at support@tinythreadsinc.com.
When will I be charged for my order? ▼
You will be charged for your order immediately after completing the checkout process. This ensures your items are reserved and prepared for shipping.
Secure Payment ▼
Your payment details are processed securely. We use advanced encryption technology to protect your information, ensuring a safe shopping experience.
What are your voucher code terms & conditions? ▼
Voucher codes are valid for specific products or categories and cannot be combined with other offers. Please review the terms provided with the voucher for detailed conditions.
How does a payment with Visa, Mastercard, and American Express work? ▼
Simply enter your card details at checkout, and our secure payment gateway will process your payment. A confirmation email will be sent once your transaction is complete.
I have forgotten my password – what should I do? ▼
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.
How do I make changes to my account? ▼
To make changes to your account, log in and navigate to your account settings. Here, you can update your personal information, email preferences, and other account details.
How do I contact Tiny Threads with a data privacy or security question? ▼
If you have any questions about data privacy or security, please contact our support team at support@tinythreadsinc.com, and we’ll assist you promptly.
How does Tiny Threads use cookies? ▼
Tiny Threads uses cookies to enhance your shopping experience, including remembering your preferences and analyzing site traffic. For more details, view our cookie policy.
What is Tiny Threads’ privacy policy? ▼
You can find our privacy policy here, which explains how we collect, use, and protect your personal information.